Contact
Privacy Policy

Privacy Policy

This Privacy Policy explains how Maribor Clean Sweep processes personal data when you use the website, request cleaning services, or communicate with us in connection with move-in and move-out cleaning.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
GDPR
Regulation

GDPR Overview

When GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is necessary for the relevant purpose and apply appropriate safeguards to protect the data.

Regulation
Where GDPR applies, it governs our processing of personal data for users in the European Economic Area.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Information Commissioner of the Republic of Slovenia
This section applies where GDPR is relevant to the processing activity.
GDPR Rights

GDPR Rights

Where GDPR applies, you may have the right to access, rectify, erase, restrict, or object to processing, and to request data portability in appropriate cases. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.

The rights described here apply subject to the conditions and limits set by GDPR.
User Rights

Your Rights

Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Some requests may not be granted where we must keep data for legal compliance, contract performance, or other lawful reasons.

Available rights may differ depending on the legal basis and the type of data involved.
Requests

How to Make a Request

To exercise a privacy right, submit a clear request using the contact details in this policy and describe the data or issue involved. We may ask for information needed to verify your identity and to locate the relevant records before responding.

Requests are reviewed against identity and legal verification requirements before action is taken.
Data Retention

Data Retention

We keep personal data only for as long as needed to handle inquiries, prepare quotes, perform services, maintain records, resolve disputes, and meet legal, accounting, or reporting obligations. When data is no longer needed, it is deleted, anonymized, or archived in a limited form where retention is required by law or for legitimate recordkeeping.

Retention depends on the purpose for which the data was collected and any legal duty to keep it.
Policy Updates

Policy Updates

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in effect is the one published at the time of your visit or interaction, unless a later version is stated to apply.

We may revise this policy to reflect legal, technical, or operational changes.
Contact Information

Contact Information

Email contact
team@pondpearfloorcookie.click
Telephone contact
+386 31 570 334
Postal address
Ulica Kragujevških Žrtev 6, 2000 Maribor
Privacy contact
Contact Page

Use the contact details below for privacy questions and requests.

Contact Page
Processing purpose

Purposes of Processing

We use personal data to respond to inquiries, prepare and confirm quotes, schedule appointments, review property scope and access details, carry out cleaning services, manage handover coordination, process payments, maintain business records, and support website functionality and security. We may also use limited data to handle service issues, communicate updates, and meet legal obligations.

Processing is tied to the service workflow and related administrative needs.
Sharing partners

Service Providers

We may share personal data with operational partners that help us run the website, process communications, manage bookings, support payments, or provide related administrative services. These parties act under instructions or contractual arrangements intended to limit use of the data to the services they provide.

Service providers receive only the information needed to perform their assigned functions.
Legal basis

Legal Disclosures

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, enforce our terms, protect our rights, or address security and fraud concerns. Any such disclosure is limited to what is reasonably necessary for the relevant purpose.

Disclosure may be required to comply with law or to protect legal rights.
01 · Collection

Personal Data Collected

We may process identification and contact details, property and access information, booking preferences, service scope details, communication records, payment-related information, and limited technical data such as device or browser information. Where relevant, we may also process photos or descriptions of the property condition provided for quotation, scheduling, or service planning.

The categories of data collected depend on the inquiry, booking, and service context.
02 · Sources

Sources of Data

We collect data when you submit an inquiry, request a quote, arrange access, book a cleaning visit, communicate with us, or provide property condition details. We may also receive technical data automatically through the website and, where applicable, from payment or communication tools used to complete the service process.

Information is obtained directly from users and from routine website interactions.
03 · Cookies

Types of Cookies

We may use essential cookies to support site functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookie categories may vary depending on the features available on the website and the tools used to operate it.

Cookie use is limited to standard operational and analytical purposes.
04 · Controls

Cookie Controls

We use cookies and similar technologies only to the extent needed for site operation, usage analysis, and basic functionality. You can usually block or delete cookies in your browser settings, but some parts of the site may not function properly if essential cookies are disabled.

Cookie preferences can be managed through browser settings and similar controls.